Exchange Policy – Amanda’s House of Elegance

At Amanda’s House of Elegance, we want you to absolutely love your purchase. That’s why we offer online and in-store exchanges or store credit—because happy customers are always in style.

We gladly accept exchanges or offer store credit on any unworn, unused, and non-defective merchandise within 30 days of the order shipment date. Please note, we do not offer refunds, and all items must be returned in their original packaging with a receipt as proof of purchase.

✨ Important Notes:

• Earrings are final sale due to health and hygiene reasons.
• Sale and clearance items are also final sale and non-returnable.
• Items must be in new condition with no signs of wear, damage, or alteration.
  

How to Exchange an Online Order

Need to exchange something from an online order? No problem!

Email us at info@amandashouseofelegance.ca with your order number and we'll walk you through the process. You can exchange by mail or in person at our boutique in beautiful downtown Kingston.

📦 Please Note:

• Customers are responsible for all shipping costs related to the exchange.
• All return parcels must be fully insured and tracked.
• Amanda’s House of Elegance is not liable for lost or damaged return shipments.
• We cannot refund shipping fees, duties, or taxes.
• Returns that do not meet the above criteria may be declined.
  

Still have questions? We’re here to help!

📧 Email: info@amandashouseofelegance.ca

📞 Phone: 613-548-721

We currently ship within Canada.

Enjoy Free Shipping on all orders over $100—just use code FREESHIP at checkout!

We take pride in fast and reliable delivery. For that reason, we will only expand shipping beyond Canada and the United States once we can confidently ensure consistent and timely delivery.

Please note:

Shipping times may vary depending on your location. Most orders arrive within 1–3 business days, while some remote areas may take 4–5 business days. At checkout, you’ll be able to choose your preferred shipping method and view available courier options for the most accurate delivery estimate.

While we don’t currently offer international shipping through our website, we’re happy to accommodate international orders manually! If you're outside of Canada and interested in purchasing, simply reach out to us directly. We’ll work with you to confirm your order details and provide a custom shipping quote based on your location.

✨ To get started, email us at info@amandashouseofelegance.ca or call 613-548-7218 — we’re happy to help make your order happen, no matter where you are in the world!

Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the courier’s website.

We accept all major credit cards (Visa, Mastercard, American Express) and PayPal.